SkyHost guarantees 99.9% network uptime for all hosting services. If we fail to meet this uptime guarantee, you may be eligible for credits as outlined in our Service Level Agreement (SLA).

SkyHost provides technical support 24 hours a day, 7 days a week, 365 days a year. Our support team can be reached through:

• Live Chat: Available in client area
• Support Tickets: Submit through client area (response within 2 hours)
• Phone: +92 3315299853 (Mon-Fri, 9AM-6PM PST)
• Knowledge Base: Comprehensive guides and tutorials

Clients are responsible for:

• Maintaining the confidentiality of account credentials
• Providing accurate and current contact information
• Renewing services before expiration dates
• Ensuring their use of services complies with our Terms of Service

SkyHost performs regular backups of all shared hosting accounts:

• Daily backups retained for 7 days
• Weekly backups retained for 4 weeks
• Clients are responsible for maintaining their own backups
• Backup restoration requests can be made through support tickets

SkyHost reserves the right to modify, suspend, or terminate services for:

• Violations of our Terms of Service
• Non-payment of fees
• Security concerns
• Network protection requirements

SkyHost may update this Service Policy from time to time. Customers will be notified of significant changes via email. Continued use of our services constitutes acceptance of the updated policy.

For service-related inquiries, please contact our support team:

• Email: support@skyhost.vip
• Phone: +92 3315299853
• Live Chat: Available through client area
• Support Tickets: Submit through client area